![\"Charcoal](\"https:\/\/www.viz-note.com\/wp-content\/uploads\/2026\/04\/business-capability-map-tutorial-infographic-charcoal-sketch.jpg\"\/)
<\/figure>\n<\/div>\nHi\u1ec3u r\u00f5 Kh\u00e1i ni\u1ec7m C\u1ed1t l\u00f5i \ud83e\udde0<\/h2>\n
M\u1ed9t n\u0103ng l\u1ef1c kinh doanh l\u00e0 \u0111i\u1ec1u m\u00e0 t\u1ed5 ch\u1ee9c c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh. N\u00f3 kh\u00e1c bi\u1ec7t v\u1edbi m\u1ed9t quy tr\u00ecnh, v\u1ed1n l\u00e0 c\u00e1ch th\u1ee9c th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. M\u1ed9t quy tr\u00ecnh m\u00f4 t\u1ea3 lu\u1ed3ng ho\u1ea1t \u0111\u1ed9ng, trong khi n\u0103ng l\u1ef1c m\u00f4 t\u1ea3 kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n m\u1ed9t ch\u1ee9c n\u0103ng. V\u00ed d\u1ee5, ‘Qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng’ l\u00e0 m\u1ed9t n\u0103ng l\u1ef1c. ‘Ch\u00e0o \u0111\u00f3n kh\u00e1ch h\u00e0ng m\u1edbi’ l\u00e0 m\u1ed9t quy tr\u00ecnh n\u1eb1m trong ph\u1ea1m vi n\u0103ng l\u1ef1c \u0111\u00f3.<\/p>\n
T\u1ea1i sao c\u1ea7n ph\u00e2n bi\u1ec7t hai kh\u00e1i ni\u1ec7m n\u00e0y? N\u0103ng l\u1ef1c l\u00e0 \u1ed5n \u0111\u1ecbnh. C\u00e1c quy tr\u00ecnh thay \u0111\u1ed5i th\u01b0\u1eddng xuy\u00ean do c\u1ea3i ti\u1ebfn hi\u1ec7u su\u1ea5t ho\u1eb7c c\u1eadp nh\u1eadt quy \u0111\u1ecbnh. N\u0103ng l\u1ef1c thay \u0111\u1ed5i \u00edt h\u01a1n. Vi\u1ec7c l\u1eadp b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c gi\u00fap c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o nh\u00ecn th\u1ea5y c\u1ea5u tr\u00fac t\u1ed5 ch\u1ee9c m\u1ed9t c\u00e1ch \u0111\u1ed9c l\u1eadp v\u1edbi ph\u1ea7n m\u1ec1m hi\u1ec7n t\u1ea1i hay s\u01a1 \u0111\u1ed3 t\u1ed5 ch\u1ee9c c\u1ee7a doanh nghi\u1ec7p.<\/p>\n
\u0110\u1eb7c \u0111i\u1ec3m ch\u00ednh c\u1ee7a m\u1ed9t N\u0103ng l\u1ef1c<\/h3>\n\n- \n
V\u0129nh vi\u1ec5n:<\/strong> N\u00f3 t\u1ed3n t\u1ea1i b\u1ea5t k\u1ec3 ai \u0111ang th\u1ef1c hi\u1ec7n hay c\u00f4ng c\u1ee5 n\u00e0o \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng.<\/p>\n<\/li>\n- \n
R\u00f5 r\u00e0ng:<\/strong> N\u00f3 kh\u00f4ng b\u1ecb tr\u00f9ng l\u1eb7p \u1edf c\u00e1c khu v\u1ef1c kh\u00e1c tr\u00ean b\u1ea3n \u0111\u1ed3.<\/p>\n<\/li>\n- \n
C\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng:<\/strong> B\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 hi\u1ec7u su\u1ea5t c\u1ee7a n\u0103ng l\u1ef1c \u0111\u00f3.<\/p>\n<\/li>\n- \n
\u0110\u1ed9c l\u1eadp:<\/strong> N\u00f3 kh\u00f4ng ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ed9t n\u0103ng l\u1ef1c kh\u00e1c \u0111\u1ec3 t\u1ed3n t\u1ea1i.<\/p>\n<\/li>\n<\/ul>\nKhi b\u1ea1n thi\u1ebft k\u1ebf b\u1ea3n \u0111\u1ed3 \u0111\u1ea7u ti\u00ean, b\u1ea1n \u0111ang t\u1ea1o ra m\u1ed9t h\u1ec7 th\u1ed1ng ph\u00e2n lo\u1ea1i cho doanh nghi\u1ec7p. H\u1ec7 th\u1ed1ng ph\u00e2n lo\u1ea1i n\u00e0y tr\u1edf th\u00e0nh n\u1ec1n t\u1ea3ng cho qu\u1ea3n l\u00fd danh m\u1ee5c, quy\u1ebft \u0111\u1ecbnh \u0111\u1ea7u t\u01b0 v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch chuy\u1ec3n \u0111\u1ed5i.<\/p>\n
T\u1ea1i sao S\u1ef1 Ph\u00f9 h\u1ee3p Kinh doanh l\u1ea1i quan tr\u1ecdng \ud83c\udfaf<\/h2>\n
Kh\u00f4ng c\u00f3 s\u1ef1 ph\u00f9 h\u1ee3p, c\u00e1c kho\u1ea3n \u0111\u1ea7u t\u01b0 CNTT th\u01b0\u1eddng l\u1ec7ch kh\u1ecfi nhu c\u1ea7u kinh doanh. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn s\u1ef1 tr\u00f9ng l\u1eb7p, l\u00e3ng ph\u00ed ng\u00e2n s\u00e1ch v\u00e0 b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i. B\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c cung c\u1ea5p m\u1ed9t ng\u00f4n ng\u1eef trung l\u1eadp \u0111\u1ec3 c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o CNTT v\u00e0 kinh doanh th\u1ea3o lu\u1eadn v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n
L\u1ee3i \u00edch Chi\u1ebfn l\u01b0\u1ee3c<\/h3>\n\n- \n
\u01afu ti\u00ean \u0111\u1ea7u t\u01b0 r\u00f5 r\u00e0ng:<\/strong> B\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh n\u0103ng l\u1ef1c n\u00e0o t\u1ea1o ra doanh thu v\u00e0 n\u0103ng l\u1ef1c n\u00e0o l\u00e0 chi ph\u00ed.<\/p>\n<\/li>\n- \n
Ph\u00e1t hi\u1ec7n kho\u1ea3ng tr\u1ed1ng:<\/strong> B\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y n\u01a1i t\u1ed5 ch\u1ee9c thi\u1ebfu kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a m\u00ecnh.<\/p>\n<\/li>\n- \n
L\u1eadp b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i:<\/strong> B\u1ea1n c\u00f3 th\u1ec3 s\u1eafp x\u1ebfp c\u00e1c s\u00e1ng ki\u1ebfn thay \u0111\u1ed5i d\u1ef1a tr\u00ean c\u00e1c m\u1ed1i ph\u1ee5 thu\u1ed9c n\u0103ng l\u1ef1c.<\/p>\n<\/li>\n- \n
Ti\u00eau chu\u1ea9n h\u00f3a:<\/strong> B\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c n\u0103ng l\u1ef1c tr\u00f9ng l\u1eb7p gi\u1eefa c\u00e1c \u0111\u01a1n v\u1ecb kinh doanh kh\u00e1c nhau.<\/p>\n<\/li>\n<\/ul>\nKhi b\u1ea3n \u0111\u1ed3 ch\u00ednh x\u00e1c, n\u00f3 ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t ngu\u1ed3n th\u00f4ng tin duy nh\u1ea5t. N\u00f3 ng\u0103n ch\u1eb7n hi\u1ec7n t\u01b0\u1ee3ng ‘CNTT b\u00f3ng ma’ khi c\u00e1c b\u1ed9 ph\u1eadn t\u1ef1 mua gi\u1ea3i ph\u00e1p ri\u00eang m\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 gi\u00e1m s\u00e1t, v\u00ec b\u1ea3n \u0111\u1ed3 s\u1ebd l\u00e0m n\u1ed5i b\u1eadt nh\u1eefng n\u0103ng l\u1ef1c n\u00e0o \u0111\u00e3 \u0111\u01b0\u1ee3c bao ph\u1ee7 b\u1edfi c\u00e1c kho\u1ea3n \u0111\u1ea7u t\u01b0 hi\u1ec7n c\u00f3.<\/p>\n
Giai \u0111o\u1ea1n 1: Chu\u1ea9n b\u1ecb v\u00e0 X\u00e1c \u0111\u1ecbnh Ph\u1ea1m vi \ud83d\udee0\ufe0f<\/h2>\n
Tr\u01b0\u1edbc khi v\u1ebd b\u1ea5t k\u1ef3 m\u1ed9t h\u1ed9p n\u00e0o, b\u1ea1n ph\u1ea3i x\u00e1c \u0111\u1ecbnh ranh gi\u1edbi c\u1ee7a c\u00f4ng vi\u1ec7c. Vi\u1ec7c x\u00e2y d\u1ef1ng b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c cho to\u00e0n doanh nghi\u1ec7p l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 kh\u1ed5ng l\u1ed3. M\u1ed9t b\u1ea3n \u0111\u1ed3 cho m\u1ed9t b\u1ed9 ph\u1eadn c\u1ee5 th\u1ec3 s\u1ebd d\u1ec5 qu\u1ea3n l\u00fd h\u01a1n cho l\u1ea7n th\u1eed \u0111\u1ea7u ti\u00ean.<\/p>\n
1. X\u00e1c \u0111\u1ecbnh ph\u1ea1m vi<\/h3>\n
X\u00e1c \u0111\u1ecbnh \u0111\u1ed9 chi ti\u1ebft c\u1ee7a b\u1ea3n \u0111\u1ed3. B\u1ea3n \u0111\u1ed3 n\u00e0y s\u1ebd bao qu\u00e1t to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c hay ch\u1ec9 ri\u00eang b\u1ed9 ph\u1eadn V\u1eadn h\u00e0nh? \u0110\u1ed1i v\u1edbi b\u1ea3n nh\u00e1p \u0111\u1ea7u ti\u00ean, h\u00e3y b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t l\u0129nh v\u1ef1c nh\u01b0 \u201cT\u00e0i ch\u00ednh\u201d ho\u1eb7c \u201cChu\u1ed7i cung \u1ee9ng\u201d. \u0110i\u1ec1u n\u00e0y gi\u00fap gi\u1edbi h\u1ea1n \u0111\u1ed9 ph\u1ee9c t\u1ea1p v\u00e0 cho ph\u00e9p b\u1ea1n tinh ch\u1ec9nh ph\u01b0\u01a1ng ph\u00e1p tr\u01b0\u1edbc khi m\u1edf r\u1ed9ng quy m\u00f4.<\/p>\n
\n- \n
C\u1ea5p \u0111\u1ed9 T\u1ed5 ch\u1ee9c:<\/strong>G\u00f3c nh\u00ecn t\u1ed5ng quan (M\u1ee9c \u0111\u1ed9 1 v\u00e0 2).<\/p>\n<\/li>\n- \n
C\u1ea5p \u0111\u1ed9 \u0110\u01a1n v\u1ecb Kinh doanh:<\/strong>G\u00f3c nh\u00ecn chi ti\u1ebft (M\u1ee9c \u0111\u1ed9 2 v\u00e0 3).<\/p>\n<\/li>\n- \n
C\u1ea5p \u0111\u1ed9 Ch\u1ee9c n\u0103ng:<\/strong>G\u00f3c nh\u00ecn r\u1ea5t chi ti\u1ebft (M\u1ee9c \u0111\u1ed9 3 v\u00e0 4).<\/p>\n<\/li>\n<\/ul>\n2. X\u00e1c \u0111\u1ecbnh c\u00e1c b\u00ean li\u00ean quan<\/h3>\n
B\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c l\u00e0 m\u1ed9t n\u1ed7 l\u1ef1c h\u1ee3p t\u00e1c. B\u1ea1n kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t m\u00ecnh trong c\u00f4 l\u1eadp. B\u1ea1n c\u1ea7n s\u1ef1 \u0111\u00f3ng g\u00f3p t\u1eeb c\u00e1c chuy\u00ean gia v\u1ec1 l\u0129nh v\u1ef1c (SMEs) v\u00e0 \u0111\u1ed9i ng\u0169 l\u00e3nh \u0111\u1ea1o.<\/p>\n
\n- \n
Ng\u01b0\u1eddi b\u1ea3o tr\u1ee3:<\/strong>M\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea5p cao \u1ee7ng h\u1ed9 s\u00e1ng ki\u1ebfn v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c m\u00e2u thu\u1eabn.<\/p>\n<\/li>\n- \n
Ng\u01b0\u1eddi s\u1edf h\u1eefu l\u0129nh v\u1ef1c:<\/strong>Nh\u1eefng nh\u00e0 l\u00e3nh \u0111\u1ea1o ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00e1c khu v\u1ef1c c\u1ee5 th\u1ec3 (v\u00ed d\u1ee5: Tr\u01b0\u1edfng ph\u00f2ng B\u00e1n h\u00e0ng).<\/p>\n<\/li>\n- \n
Ng\u01b0\u1eddi s\u1edf h\u1eefu quy tr\u00ecnh:<\/strong>Nh\u1eefng c\u00e1 nh\u00e2n hi\u1ec3u r\u00f5 c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y.<\/p>\n<\/li>\n- \n
C\u00e1c ki\u1ebfn tr\u00fac s\u01b0:<\/strong>\u0110\u1ed9i ng\u0169 x\u00e2y d\u1ef1ng m\u00f4 h\u00ecnh.<\/p>\n<\/li>\n<\/ul>\n3. Thi\u1ebft l\u1eadp qu\u1ea3n tr\u1ecb<\/h3>\n
Ai s\u1ebd ph\u00ea duy\u1ec7t t\u00ean c\u00e1c n\u0103ng l\u1ef1c? Ai quy\u1ebft \u0111\u1ecbnh khi n\u00e0o th\u00eam m\u1ed9t n\u0103ng l\u1ef1c m\u1edbi? B\u1ea1n c\u1ea7n m\u1ed9t m\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb ngay t\u1eeb \u0111\u1ea7u. N\u1ebfu kh\u00f4ng, b\u1ea3n \u0111\u1ed3 s\u1ebd tr\u1edf th\u00e0nh m\u1ed9t t\u1eadp h\u1ee3p quan \u0111i\u1ec3m thay v\u00ec m\u1ed9t ti\u00eau chu\u1ea9n c\u00f3 c\u1ea5u tr\u00fac.<\/p>\n
\n\n \n\n\nVai tr\u00f2<\/p>\n<\/th>\n
\nTr\u00e1ch nhi\u1ec7m<\/p>\n<\/th>\n<\/tr>\n
\n\nBan Ki\u1ebfn tr\u00fac<\/p>\n<\/td>\n
\nPh\u00ea duy\u1ec7t c\u00e1c thay \u0111\u1ed5i c\u1ea5p cao v\u00e0 ti\u00eau chu\u1ea9n<\/p>\n<\/td>\n<\/tr>\n
\n\nNg\u01b0\u1eddi s\u1edf h\u1eefu l\u0129nh v\u1ef1c<\/p>\n<\/td>\n
\nX\u00e1c th\u1ef1c c\u00e1c \u0111\u1ecbnh ngh\u0129a n\u0103ng l\u1ef1c trong l\u0129nh v\u1ef1c c\u1ee7a h\u1ecd<\/p>\n<\/td>\n<\/tr>\n
\n\n\u0110\u1ed9i ng\u0169 EA<\/p>\n<\/td>\n
\nB\u1ea3o tr\u00ec m\u00f4 h\u00ecnh v\u00e0 \u0111\u1ea3m b\u1ea3o t\u00ednh nh\u1ea5t qu\u00e1n<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
Giai \u0111o\u1ea1n 2: X\u00e2y d\u1ef1ng c\u1ea5u tr\u00fac ph\u00e2n c\u1ea5p \ud83d\udd28<\/h2>\n
C\u1ea5u tr\u00fac c\u1ee7a b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c tu\u00e2n theo m\u1ed9t c\u00e2y ph\u00e2n c\u1ea5p. Th\u00f4ng th\u01b0\u1eddng, n\u00f3 b\u1eaft \u0111\u1ea7u t\u1eeb c\u00e1c ch\u1ee9c n\u0103ng kinh doanh r\u1ed9ng v\u00e0 \u0111i s\u00e2u v\u00e0o c\u00e1c kh\u1ea3 n\u0103ng c\u1ee5 th\u1ec3. C\u1ea5u tr\u00fac n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00f4ng c\u00f3 n\u0103ng l\u1ef1c n\u00e0o b\u1ecb b\u1ecf l\u1ea1i ph\u00eda sau.<\/p>\n
1. Ph\u01b0\u01a1ng ph\u00e1p Ti\u1ebfp c\u1eadn T\u1eeb Tr\u00ean Xu\u1ed1ng<\/h3>\n
B\u1eaft \u0111\u1ea7u b\u1eb1ng chi\u1ebfn l\u01b0\u1ee3c kinh doanh. Nh\u1eefng m\u1ee5c ti\u00eau ch\u00ednh l\u00e0 g\u00ec? Nh\u1eefng m\u1ee5c ti\u00eau n\u00e0y th\u01b0\u1eddng \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i tr\u1ef1c ti\u1ebfp th\u00e0nh c\u00e1c n\u0103ng l\u1ef1c c\u1ea5p 1. V\u00ed d\u1ee5, m\u1ed9t m\u1ee5c ti\u00eau l\u00e0 \u201cM\u1edf r\u1ed9ng th\u1ecb ph\u1ea7n\u201d ng\u1ee5 \u00fd c\u00e1c n\u0103ng l\u1ef1c li\u00ean quan \u0111\u1ebfn \u201cTi\u1ebfp th\u1ecb\u201d v\u00e0 \u201cB\u00e1n h\u00e0ng\u201d.<\/p>\n
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C\u1ea5p 1:<\/strong>C\u00e1c l\u0129nh v\u1ef1c kinh doanh ch\u00ednh (v\u00ed d\u1ee5: Chi\u1ebfn l\u01b0\u1ee3c, Ho\u1ea1t \u0111\u1ed9ng, H\u1ed7 tr\u1ee3).<\/p>\n<\/li>\n- \n
C\u1ea5p 2:<\/strong>C\u00e1c ch\u1ee9c n\u0103ng kinh doanh c\u1ed1t l\u00f5i (v\u00ed d\u1ee5: Ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m, Qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng).<\/p>\n<\/li>\n- \n
C\u1ea5p 3:<\/strong>C\u00e1c n\u0103ng l\u1ef1c c\u1ee5 th\u1ec3 (v\u00ed d\u1ee5: Qu\u1ea3n l\u00fd gi\u00e1 c\u1ea3, H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng).<\/p>\n<\/li>\n- \n
C\u1ea5p 4:<\/strong>C\u00e1c n\u0103ng l\u1ef1c ph\u1ee5 (T\u00f9y ch\u1ecdn, \u0111\u1ec3 \u0111\u1ea1t \u0111\u1ed9 chi ti\u1ebft cao).<\/p>\n<\/li>\n<\/ul>\n2. Quy t\u1eafc \u0110\u1eb7t t\u00ean<\/h3>\n
T\u00ednh nh\u1ea5t qu\u00e1n l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t. S\u1eed d\u1ee5ng c\u1ee5m danh t\u1eeb, kh\u00f4ng d\u00f9ng c\u1ee5m \u0111\u1ed9ng t\u1eeb. \u201cQu\u1ea3n l\u00fd gi\u00e1 c\u1ea3\u201d t\u1ed1t h\u01a1n \u201cQu\u1ea3n l\u00fd gi\u00e1\u201d. \u0110i\u1ec1u n\u00e0y c\u1ee7ng c\u1ed1 t\u00ednh \u1ed5n \u0111\u1ecbnh c\u1ee7a n\u0103ng l\u1ef1c.<\/p>\n
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Ti\u00eau chu\u1ea9n:<\/strong> [L\u0129nh v\u1ef1c] \u2013 [Ch\u1ee9c n\u0103ng] \u2013 [N\u0103ng l\u1ef1c]<\/p>\n<\/li>\n- \n
\u0110\u1ecbnh d\u1ea1ng:<\/strong>Vi\u1ebft hoa c\u00e1c t\u1eeb \u0111\u1ec3 d\u1ec5 \u0111\u1ecdc.<\/p>\n<\/li>\n- \n
\u0110\u1ed9c nh\u1ea5t:<\/strong> \u0110\u1ea3m b\u1ea3o kh\u00f4ng c\u00f3 hai n\u0103ng l\u1ef1c n\u00e0o c\u00f3 c\u00f9ng t\u00ean.<\/p>\n<\/li>\n<\/ul>\n3. So\u1ea1n th\u1ea3o N\u1ed9i dung<\/h3>\n
Thu th\u1eadp c\u00e1c ch\u1ee7 s\u1edf h\u1eefu l\u0129nh v\u1ef1c v\u00e0 th\u1ea3o lu\u1eadn v\u1ec1 danh s\u00e1ch. \u0110\u1eebng c\u1ed1 \u0111o\u00e1n c\u00e1c n\u0103ng l\u1ef1c. H\u00e3y h\u1ecfi h\u1ecd: \u201cB\u1ea1n c\u1ea7n l\u00e0m g\u00ec \u0111\u1ec3 v\u1eadn h\u00e0nh doanh nghi\u1ec7p c\u1ee7a m\u00ecnh?\u201d<\/p>\n
V\u00ed d\u1ee5 t\u00ecnh hu\u1ed1ng:<\/em><\/p>\n\n- \n
L\u0129nh v\u1ef1c:<\/strong>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng<\/p>\n<\/li>\n- \n
Ch\u1ee9c n\u0103ng:<\/strong>Thu h\u00fat<\/p>\n<\/li>\n- \n
N\u0103ng l\u1ef1c:<\/strong>T\u1ea1o ngu\u1ed3n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/p>\n<\/li>\n- \n
N\u0103ng l\u1ef1c:<\/strong>Ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/p>\n<\/li>\n- \n
N\u0103ng l\u1ef1c:<\/strong> K\u00fd H\u1ee3p \u0111\u1ed3ng<\/p>\n<\/li>\n<\/ul>\nL\u1eb7p l\u1ea1i quy tr\u00ecnh n\u00e0y cho t\u1ea5t c\u1ea3 c\u00e1c l\u0129nh v\u1ef1c ch\u00ednh. \u0110\u1ea3m b\u1ea3o danh s\u00e1ch l\u00e0 lo\u1ea1i tr\u1eeb l\u1eabn nhau. N\u1ebfu \u201cT\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng\u201d v\u00e0 \u201cTi\u1ebfp th\u1ecb\u201d ch\u1ed3ng l\u1ea5n, h\u00e3y x\u00e1c \u0111\u1ecbnh r\u00f5 ranh gi\u1edbi.<\/p>\n
Giai \u0111o\u1ea1n 3: X\u00e1c minh v\u00e0 ho\u00e0n thi\u1ec7n \u2705<\/h2>\n
B\u1ea3n ph\u00e1c th\u1ea3o b\u1ea3n \u0111\u1ed3 hi\u1ebfm khi ho\u00e0n h\u1ea3o. X\u00e1c minh l\u00e0 qu\u00e1 tr\u00ecnh ki\u1ec3m tra b\u1ea3n \u0111\u1ed3 so v\u1edbi th\u1ef1c t\u1ebf. B\u01b0\u1edbc n\u00e0y \u0111\u1ea3m b\u1ea3o m\u00f4 h\u00ecnh ph\u1ea3n \u00e1nh \u0111\u00fang c\u1ea5u tr\u00fac v\u00e0 chi\u1ebfn l\u01b0\u1ee3c kinh doanh th\u1ef1c t\u1ebf.<\/p>\n
1. Nguy\u00ean t\u1eafc MECE<\/h3>\n
\u0110\u1ea3m b\u1ea3o c\u00e1c n\u0103ng l\u1ef1c l\u00e0 lo\u1ea1i tr\u1eeb l\u1eabn nhau v\u00e0 bao qu\u00e1t to\u00e0n b\u1ed9 (MECE). \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 kh\u00f4ng c\u00f3 n\u0103ng l\u1ef1c n\u00e0o \u0111\u01b0\u1ee3c ch\u1ed3ng l\u1ea5n v\u1edbi n\u0103ng l\u1ef1c kh\u00e1c, v\u00e0 t\u1ea5t c\u1ea3 c\u00e1c n\u0103ng l\u1ef1c c\u1ea7n thi\u1ebft ph\u1ea3i \u0111\u01b0\u1ee3c bao g\u1ed3m.<\/p>\n
\n- \n
Lo\u1ea1i tr\u1eeb l\u1eabn nhau:<\/strong>N\u1ebfu m\u1ed9t n\u0103ng l\u1ef1c n\u1eb1m trong \u201cB\u00e1n h\u00e0ng\u201d, th\u00ec n\u00f3 kh\u00f4ng \u0111\u01b0\u1ee3c n\u1eb1m trong \u201cTi\u1ebfp th\u1ecb\u201d.<\/p>\n<\/li>\n- \n
Bao qu\u00e1t to\u00e0n b\u1ed9:<\/strong>T\u1ea5t c\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111\u1ec1u ph\u1ea3i \u0111\u01b0\u1ee3c li\u00ean k\u1ebft tr\u1edf l\u1ea1i v\u1edbi m\u1ed9t n\u0103ng l\u1ef1c.<\/p>\n<\/li>\n<\/ul>\n2. Ki\u1ec3m th\u1eed \u00e1p l\u1ef1c<\/h3>\n
Y\u00eau c\u1ea7u c\u00e1c b\u00ean li\u00ean quan l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e1c d\u1ef1 \u00e1n hi\u1ec7n t\u1ea1i c\u1ee7a h\u1ecd v\u00e0o c\u00e1c n\u0103ng l\u1ef1c. N\u1ebfu m\u1ed9t d\u1ef1 \u00e1n kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi h\u1ed9p n\u00e0o, b\u1ea1n \u0111\u00e3 ph\u00e1t hi\u1ec7n ra kho\u1ea3ng tr\u1ed1ng. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y c\u00f3 n\u0103ng l\u1ef1c b\u1ecb thi\u1ebfu trong b\u1ea3n \u0111\u1ed3.<\/p>\n
3. V\u00f2ng ho\u00e0n thi\u1ec7n<\/h3>\n
C\u1eadp nh\u1eadt b\u1ea3n \u0111\u1ed3 d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i. B\u1ea1n c\u00f3 th\u1ec3 c\u1ea7n chia m\u1ed9t n\u0103ng l\u1ef1c r\u1ed9ng th\u00e0nh hai ho\u1eb7c k\u1ebft h\u1ee3p hai n\u0103ng l\u1ef1c t\u01b0\u01a1ng t\u1ef1. Qu\u00e1 tr\u00ecnh l\u1eb7p l\u1ea1i n\u00e0y l\u00e0 b\u00ecnh th\u01b0\u1eddng. \u0110\u1eebng v\u1ed9i v\u00e0ng ho\u00e0n thi\u1ec7n b\u1ea3n \u0111\u1ed3 tr\u01b0\u1edbc khi x\u00e1c minh.<\/p>\n
\n\n \n\n\nKi\u1ec3m tra x\u00e1c minh<\/p>\n<\/th>\n
\nTi\u00eau ch\u00ed v\u01b0\u1ee3t qua<\/p>\n<\/th>\n
\nH\u00e0nh \u0111\u1ed9ng n\u1ebfu th\u1ea5t b\u1ea1i<\/p>\n<\/th>\n<\/tr>\n
\n\n\u0110\u1ed9 r\u00f5 r\u00e0ng<\/p>\n<\/td>\n
\nM\u1ed9t ng\u01b0\u1eddi kh\u00f4ng chuy\u00ean c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u1ecbnh ngh\u0129a kh\u00f4ng?<\/p>\n<\/td>\n
\nCh\u1ec9nh s\u1eeda l\u1ea1i v\u0103n b\u1ea3n \u0111\u1ecbnh ngh\u0129a<\/p>\n<\/td>\n<\/tr>\n
\n\n\u0110\u1ed9 \u0111\u1ea7y \u0111\u1ee7<\/p>\n<\/td>\n
\nT\u1ea5t c\u1ea3 c\u00e1c d\u1ef1 \u00e1n c\u00f3 n\u01a1i n\u00e0o \u0111\u1ec3 thu\u1ed9c v\u1ec1 kh\u00f4ng?<\/p>\n<\/td>\n
\nTh\u00eam c\u00e1c n\u0103ng l\u1ef1c b\u1ecb thi\u1ebfu<\/p>\n<\/td>\n<\/tr>\n
\n\nT\u00ednh nh\u1ea5t qu\u00e1n<\/p>\n<\/td>\n
\nC\u00e1c quy t\u1eafc \u0111\u1eb7t t\u00ean c\u00f3 \u0111\u1ed3ng nh\u1ea5t kh\u00f4ng?<\/p>\n<\/td>\n
\nTi\u00eau chu\u1ea9n h\u00f3a vi\u1ec7c \u0111\u1eb7t t\u00ean<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
Giai \u0111o\u1ea1n 4: Tri\u1ec3n khai b\u1ea3n \u0111\u1ed3 \ud83d\ude80<\/h2>\n
M\u1ed9t khi b\u1ea3n \u0111\u1ed3 \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c minh, n\u00f3 ph\u1ea3i \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng. M\u1ed9t b\u1ea3n \u0111\u1ed3 n\u1eb1m im tr\u00ean k\u1ec7 s\u1ebd kh\u00f4ng mang l\u1ea1i gi\u00e1 tr\u1ecb g\u00ec. M\u1ee5c ti\u00eau l\u00e0 t\u00edch h\u1ee3p b\u1ea3n \u0111\u1ed3 v\u00e0o c\u00e1c quy tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh.<\/p>\n
1. Ph\u00e2n t\u00edch kho\u1ea3ng tr\u1ed1ng<\/h3>\n
S\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh n\u01a1i t\u1ed5 ch\u1ee9c c\u00f2n y\u1ebfu. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 c\u00e1c n\u0103ng l\u1ef1c theo c\u00e1c c\u1ea5p \u0111\u1ed9 ch\u00edn mu\u1ed3i (v\u00ed d\u1ee5: Ng\u1eabu nhi\u00ean, \u0110\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh, \u0110\u01b0\u1ee3c qu\u1ea3n l\u00fd, T\u1ed1i \u01b0u h\u00f3a).<\/p>\n
\n- \n
Maturity cao:<\/strong>\u0110\u1ea7u t\u01b0 v\u00e0o t\u1ed1i \u01b0u h\u00f3a v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a.<\/p>\n<\/li>\n- \n
Maturity trung b\u00ecnh:<\/strong>\u0110\u1ea7u t\u01b0 v\u00e0o chu\u1ea9n h\u00f3a v\u00e0 c\u1ea3i ti\u1ebfn.<\/p>\n<\/li>\n- \n
Maturity th\u1ea5p:<\/strong>Xem x\u00e9t thu\u00ea ngo\u00e0i ho\u1eb7c mua l\u1ea1i.<\/p>\n<\/li>\n<\/ul>\n2. \u0110\u1ed3ng b\u1ed9 h\u00f3a \u0111\u1ea7u t\u01b0<\/h3>\n
Li\u00ean k\u1ebft c\u00e1c y\u00eau c\u1ea7u ng\u00e2n s\u00e1ch v\u1edbi c\u00e1c n\u0103ng l\u1ef1c. Khi m\u1ed9t b\u1ed9 ph\u1eadn y\u00eau c\u1ea7u t\u00e0i tr\u1ee3, h\u1ecd c\u1ea7n x\u00e1c \u0111\u1ecbnh n\u0103ng l\u1ef1c n\u00e0o m\u00e0 kho\u1ea3n \u0111\u1ea7u t\u01b0 h\u1ed7 tr\u1ee3. \u0110i\u1ec1u n\u00e0y ng\u0103n ng\u1eeba vi\u1ec7c chi ti\u00eau cho c\u00e1c t\u00ednh n\u0103ng \u201cth\u00fa v\u1ecb nh\u01b0ng kh\u00f4ng c\u1ea7n thi\u1ebft\u201d kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n
3. Gi\u00e1m s\u00e1t hi\u1ec7u su\u1ea5t<\/h3>\n
X\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng cho t\u1eebng n\u0103ng l\u1ef1c. \u0110\u1ed1i v\u1edbi \u201cTh\u1ef1c hi\u1ec7n \u0111\u01a1n h\u00e0ng\u201d, ch\u1ec9 s\u1ed1 c\u00f3 th\u1ec3 l\u00e0 \u201cTh\u1eddi gian chu k\u1ef3 \u0111\u01a1n h\u00e0ng\u201d. \u0110\u1ed1i v\u1edbi \u201cH\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng\u201d, c\u00f3 th\u1ec3 l\u00e0 \u201cGi\u1ea3i quy\u1ebft ngay trong l\u1ea7n li\u00ean h\u1ec7 \u0111\u1ea7u ti\u00ean\u201d.<\/p>\n
\u0110i\u1ec1u n\u00e0y bi\u1ebfn b\u1ea3n \u0111\u1ed3 t\u1eeb m\u1ed9t s\u01a1 \u0111\u1ed3 t\u0129nh th\u00e0nh c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd \u0111\u1ed9ng. N\u00f3 gi\u00fap l\u00e3nh \u0111\u1ea1o nh\u00ecn th\u1ea5y n\u0103ng l\u1ef1c n\u00e0o \u0111ang t\u1ea1o ra gi\u00e1 tr\u1ecb v\u00e0 n\u0103ng l\u1ef1c n\u00e0o \u0111ang l\u00e0m gi\u1ea3m hi\u1ec7u su\u1ea5t.<\/p>\n
Nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn c\u1ea7n tr\u00e1nh \u26a0\ufe0f<\/h2>\n
Ngay c\u1ea3 c\u00e1c ki\u1ebfn tr\u00fac s\u01b0 c\u00f3 kinh nghi\u1ec7m c\u0169ng m\u1eafc sai l\u1ea7m khi x\u00e2y d\u1ef1ng b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c. Nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c nh\u1eefng b\u1eaby ph\u1ed5 bi\u1ebfn n\u00e0y c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c.<\/p>\n
1. Nh\u1ea7m l\u1eabn gi\u1eefa N\u0103ng l\u1ef1c v\u00e0 Quy tr\u00ecnh<\/h3>\n
Sai l\u1ea7m ph\u1ed5 bi\u1ebfn nh\u1ea5t l\u00e0 li\u1ec7t k\u00ea c\u00e1c ho\u1ea1t \u0111\u1ed9ng thay v\u00ec n\u0103ng l\u1ef1c. \u201cX\u1eed l\u00fd \u0111\u01a1n h\u00e0ng kh\u00e1ch h\u00e0ng\u201d l\u00e0 m\u1ed9t quy tr\u00ecnh. \u201cQu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng\u201d l\u00e0 m\u1ed9t n\u0103ng l\u1ef1c. H\u00e3y gi\u1eef tr\u1ecdng t\u00e2m v\u00e0o n\u0103ng l\u1ef1c.<\/p>\n
2. Chi ti\u1ebft qu\u00e1 m\u1ee9c<\/h3>\n
T\u1ea1o b\u1ea3n \u0111\u1ed3 v\u1edbi 500 n\u0103ng l\u1ef1c l\u00e0 qu\u00e1 chi ti\u1ebft v\u00e0 kh\u00f4ng h\u1eefu \u00edch. H\u00e3y h\u01b0\u1edbng \u0111\u1ebfn c\u00e1i nh\u00ecn t\u1ed5ng quan tr\u01b0\u1edbc. B\u1ea1n c\u00f3 th\u1ec3 \u0111i s\u00e2u chi ti\u1ebft sau n\u1ebfu c\u1ea7n. M\u1ed9t b\u1ea3n \u0111\u1ed3 r\u1ed1i r\u1eafm s\u1ebd b\u1ecb b\u1ecf qua.<\/p>\n
3. B\u1ecf qua y\u1ebfu t\u1ed1 kinh doanh<\/h3>\n
X\u00e2y d\u1ef1ng b\u1ea3n \u0111\u1ed3 m\u1ed9t c\u00e1ch t\u00e1ch bi\u1ec7t s\u1ebd d\u1eabn \u0111\u1ebfn b\u1ecb t\u1eeb ch\u1ed1i. N\u1ebfu c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o kinh doanh kh\u00f4ng n\u1eafm gi\u1eef \u0111\u1ecbnh ngh\u0129a, h\u1ecd s\u1ebd kh\u00f4ng s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3. H\u00e3y tham gia h\u1ecd \u1edf m\u1ecdi b\u01b0\u1edbc.<\/p>\n
4. Thi\u1ebfu b\u1ea3o tr\u00ec<\/h3>\n
Doanh nghi\u1ec7p thay \u0111\u1ed5i. N\u0103ng l\u1ef1c thay \u0111\u1ed5i. N\u1ebfu b\u1ea3n \u0111\u1ed3 kh\u00f4ng \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt, n\u00f3 s\u1ebd tr\u1edf n\u00ean l\u1ed7i th\u1eddi. L\u00ean l\u1ecbch ki\u1ec3m tra \u0111\u1ecbnh k\u1ef3 \u0111\u1ec3 gi\u1eef cho m\u00f4 h\u00ecnh lu\u00f4n c\u1eadp nh\u1eadt.<\/p>\n
Duy tr\u00ec gi\u00e1 tr\u1ecb l\u00e2u d\u00e0i \ud83d\udd01<\/h2>\n
C\u00f4ng vi\u1ec7c kh\u00f4ng k\u1ebft th\u00fac \u1edf b\u1ea3n nh\u00e1p \u0111\u1ea7u ti\u00ean. B\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c l\u00e0 m\u1ed9t t\u00e0i s\u1ea3n s\u1ed1ng. N\u00f3 \u0111\u00f2i h\u1ecfi s\u1ef1 qu\u1ea3n l\u00fd li\u00ean t\u1ee5c \u0111\u1ec3 duy tr\u00ec t\u00ednh ph\u00f9 h\u1ee3p trong th\u1ecb tr\u01b0\u1eddng thay \u0111\u1ed5i.<\/p>\n
1. Ki\u1ec3m so\u00e1t phi\u00ean b\u1ea3n<\/h3>\n
Theo d\u00f5i c\u00e1c thay \u0111\u1ed5i tr\u00ean b\u1ea3n \u0111\u1ed3. Ghi ch\u00e9p l\u00fd do v\u00ec sao c\u00e1c thay \u0111\u1ed5i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. L\u1ecbch s\u1eed n\u00e0y gi\u00fap gi\u1ea3i th\u00edch s\u1ef1 thay \u0111\u1ed5i chi\u1ebfn l\u01b0\u1ee3c theo th\u1eddi gian.<\/p>\n
2. T\u00edch h\u1ee3p v\u1edbi c\u00e1c m\u00f4 h\u00ecnh kh\u00e1c<\/h3>\n
Li\u00ean k\u1ebft b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c v\u1edbi c\u00e1c t\u00e0i s\u1ea3n ki\u1ebfn tr\u00fac kh\u00e1c. K\u1ebft n\u1ed1i c\u00e1c n\u0103ng l\u1ef1c v\u1edbi \u1ee9ng d\u1ee5ng, d\u1eef li\u1ec7u v\u00e0 c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng. \u0110i\u1ec1u n\u00e0y t\u1ea1o n\u00ean b\u1ee9c tranh to\u00e0n di\u1ec7n v\u1ec1 doanh nghi\u1ec7p.<\/p>\n
\n- \n
Danh m\u1ee5c \u1ee9ng d\u1ee5ng:<\/strong>Nh\u1eefng \u1ee9ng d\u1ee5ng n\u00e0o h\u1ed7 tr\u1ee3 n\u0103ng l\u1ef1c n\u00e0o?<\/p>\n<\/li>\n- \n
M\u00f4 h\u00ecnh quy tr\u00ecnh:<\/strong>Nh\u1eefng quy tr\u00ecnh n\u00e0o th\u1ef1c hi\u1ec7n nh\u1eefng n\u0103ng l\u1ef1c n\u00e0o?<\/p>\n<\/li>\n- \n
S\u01a1 \u0111\u1ed3 t\u1ed5 ch\u1ee9c:<\/strong>Nh\u1eefng \u0111\u1ed9i n\u00e0o s\u1edf h\u1eefu nh\u1eefng n\u0103ng l\u1ef1c n\u00e0o?<\/p>\n<\/li>\n<\/ul>\n3. Th\u00edch \u1ee9ng v\u0103n h\u00f3a<\/h3>\n
Khuy\u1ebfn kh\u00edch s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef n\u0103ng l\u1ef1c trong c\u00e1c cu\u1ed9c h\u1ecdp v\u00e0 b\u00e1o c\u00e1o. Khi m\u1ecdi ng\u01b0\u1eddi c\u00f9ng n\u00f3i m\u1ed9t ng\u00f4n ng\u1eef, giao ti\u1ebfp s\u1ebd \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n. S\u1ef1 thay \u0111\u1ed5i v\u0103n h\u00f3a n\u00e0y th\u01b0\u1eddng quan tr\u1ecdng h\u01a1n b\u1ea3n \u0111\u1ed3 ch\u00ednh n\u00f3.<\/p>\n
K\u1ebft lu\u1eadn v\u1ec1 th\u1ef1c hi\u1ec7n<\/h2>\n
Vi\u1ec7c x\u00e2y d\u1ef1ng b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 l\u1edbn mang l\u1ea1i l\u1ee3i \u00edch cao cho nh\u1eefng ai ki\u00ean tr\u00ec. N\u00f3 mang l\u1ea1i s\u1ef1 r\u00f5 r\u00e0ng trong m\u00f4i tr\u01b0\u1eddng ph\u1ee9c t\u1ea1p v\u00e0 g\u1eafn k\u1ebft c\u00f4ng ngh\u1ec7 v\u1edbi m\u1ee5c ti\u00eau kinh doanh. B\u1eb1ng c\u00e1ch tu\u00e2n theo c\u00e1c b\u01b0\u1edbc \u0111\u01b0\u1ee3c n\u00eau trong h\u01b0\u1edbng d\u1eabn n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t m\u00f4 h\u00ecnh v\u1eefng ch\u1eafc h\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n
H\u00e3y nh\u1edb r\u1eb1ng b\u1ea3n \u0111\u1ed3 l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5, ch\u1ee9 kh\u00f4ng ph\u1ea3i \u0111\u00edch \u0111\u1ebfn. Gi\u00e1 tr\u1ecb c\u1ee7a n\u00f3 n\u1eb1m \u1edf nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u00e0 n\u00f3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n v\u00e0 nh\u1eefng quy\u1ebft \u0111\u1ecbnh m\u00e0 n\u00f3 h\u1ed7 tr\u1ee3. B\u1eaft \u0111\u1ea7u nh\u1ecf, ki\u1ec3m ch\u1ee9ng c\u1ea9n th\u1eadn, v\u00e0 duy tr\u00ec m\u00f4 h\u00ecnh m\u1ed9t c\u00e1ch k\u1ef7 lu\u1eadt. V\u1edbi nh\u1eefng th\u1ef1c h\u00e0nh n\u00e0y, ki\u1ebfn tr\u00fac doanh nghi\u1ec7p c\u1ee7a b\u1ea1n s\u1ebd cung c\u1ea5p n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc cho s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 th\u00edch nghi.<\/p>\n
C\u00e1c b\u01b0\u1edbc ti\u1ebfp theo cho \u0111\u1ed9i c\u1ee7a b\u1ea1n<\/h3>\n\n- \n
Xem x\u00e9t:<\/strong>\u0110\u1ecdc h\u01b0\u1edbng d\u1eabn n\u00e0y c\u00f9ng \u0111\u1ed9i ki\u1ebfn tr\u00fac c\u1ee7a b\u1ea1n.<\/p>\n<\/li>\n- \n
L\u00ean k\u1ebf ho\u1ea1ch:<\/strong>L\u00ean l\u1ecbch cu\u1ed9c h\u1ecdp kh\u1edfi \u0111\u1ed9ng v\u1edbi ch\u1ee7 s\u1edf h\u1eefu l\u0129nh v\u1ef1c.<\/p>\n<\/li>\n- \n
Th\u1ef1c hi\u1ec7n:<\/strong>B\u1eaft \u0111\u1ea7u phi\u00ean so\u1ea1n th\u1ea3o c\u1ea5p \u0111\u1ed9 1 v\u00e0 c\u1ea5p \u0111\u1ed9 2.<\/p>\n<\/li>\n- \n
L\u1eb7p l\u1ea1i:<\/strong>L\u00ean k\u1ebf ho\u1ea1ch c\u00e1c chu k\u1ef3 xem x\u00e9t \u0111\u1ecbnh k\u1ef3 cho m\u00f4 h\u00ecnh.<\/p>\n<\/li>\n<\/ul>\nB\u1eb1ng c\u00e1ch cam k\u1ebft th\u1ef1c hi\u1ec7n quy tr\u00ecnh n\u00e0y, b\u1ea1n \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n lu\u00f4n linh ho\u1ea1t v\u00e0 nh\u1ea5t qu\u00e1n v\u1edbi t\u1ea7m nh\u00ecn chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a m\u00ecnh.<\/p>\n","protected":false},"excerpt":{"rendered":"
Ki\u1ebfn tr\u00fac Doanh nghi\u1ec7p (EA) th\u01b0\u1eddng c\u1ea3m gi\u00e1c tr\u1eebu t\u01b0\u1ee3ng \u0111\u1ed1i v\u1edbi c\u00e1c b\u00ean li\u00ean quan b\u00ean ngo\u00e0i l\u0129nh v\u1ef1c k\u1ef9 thu\u1eadt. M\u1ed9t trong nh\u1eefng c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1ec3…<\/p>\n","protected":false},"author":1,"featured_media":1731,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"H\u01b0\u1edbng d\u1eabn: So\u1ea1n th\u1ea3o b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c \u0111\u1ea7u ti\u00ean c\u1ee7a b\u1ea1n \u0111\u1ec3 \u0111\u1ea1t s\u1ef1 nh\u1ea5t qu\u00e1n kinh doanh \ud83d\uddfa\ufe0f","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1ch so\u1ea1n th\u1ea3o b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c \u0111\u1ec3 \u0111\u1ea1t s\u1ef1 nh\u1ea5t qu\u00e1n kinh doanh. H\u01b0\u1edbng d\u1eabn t\u1eebng b\u01b0\u1edbc v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c ki\u1ebfn tr\u00fac doanh nghi\u1ec7p m\u00e0 kh\u00f4ng b\u1ecb m\u1eafc k\u1eb9t v\u00e0o nh\u00e0 cung c\u1ea5p.","fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[70],"tags":[89,93],"class_list":["post-1730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-enterprise-architecture","tag-academic","tag-enterprise-architecture"],"yoast_head":"\n
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V\u0129nh vi\u1ec5n:<\/strong> N\u00f3 t\u1ed3n t\u1ea1i b\u1ea5t k\u1ec3 ai \u0111ang th\u1ef1c hi\u1ec7n hay c\u00f4ng c\u1ee5 n\u00e0o \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng.<\/p>\n<\/li>\n R\u00f5 r\u00e0ng:<\/strong> N\u00f3 kh\u00f4ng b\u1ecb tr\u00f9ng l\u1eb7p \u1edf c\u00e1c khu v\u1ef1c kh\u00e1c tr\u00ean b\u1ea3n \u0111\u1ed3.<\/p>\n<\/li>\n C\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng:<\/strong> B\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 hi\u1ec7u su\u1ea5t c\u1ee7a n\u0103ng l\u1ef1c \u0111\u00f3.<\/p>\n<\/li>\n \u0110\u1ed9c l\u1eadp:<\/strong> N\u00f3 kh\u00f4ng ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ed9t n\u0103ng l\u1ef1c kh\u00e1c \u0111\u1ec3 t\u1ed3n t\u1ea1i.<\/p>\n<\/li>\n<\/ul>\n Khi b\u1ea1n thi\u1ebft k\u1ebf b\u1ea3n \u0111\u1ed3 \u0111\u1ea7u ti\u00ean, b\u1ea1n \u0111ang t\u1ea1o ra m\u1ed9t h\u1ec7 th\u1ed1ng ph\u00e2n lo\u1ea1i cho doanh nghi\u1ec7p. H\u1ec7 th\u1ed1ng ph\u00e2n lo\u1ea1i n\u00e0y tr\u1edf th\u00e0nh n\u1ec1n t\u1ea3ng cho qu\u1ea3n l\u00fd danh m\u1ee5c, quy\u1ebft \u0111\u1ecbnh \u0111\u1ea7u t\u01b0 v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch chuy\u1ec3n \u0111\u1ed5i.<\/p>\n Kh\u00f4ng c\u00f3 s\u1ef1 ph\u00f9 h\u1ee3p, c\u00e1c kho\u1ea3n \u0111\u1ea7u t\u01b0 CNTT th\u01b0\u1eddng l\u1ec7ch kh\u1ecfi nhu c\u1ea7u kinh doanh. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn s\u1ef1 tr\u00f9ng l\u1eb7p, l\u00e3ng ph\u00ed ng\u00e2n s\u00e1ch v\u00e0 b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i. B\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c cung c\u1ea5p m\u1ed9t ng\u00f4n ng\u1eef trung l\u1eadp \u0111\u1ec3 c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o CNTT v\u00e0 kinh doanh th\u1ea3o lu\u1eadn v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n \u01afu ti\u00ean \u0111\u1ea7u t\u01b0 r\u00f5 r\u00e0ng:<\/strong> B\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh n\u0103ng l\u1ef1c n\u00e0o t\u1ea1o ra doanh thu v\u00e0 n\u0103ng l\u1ef1c n\u00e0o l\u00e0 chi ph\u00ed.<\/p>\n<\/li>\n Ph\u00e1t hi\u1ec7n kho\u1ea3ng tr\u1ed1ng:<\/strong> B\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y n\u01a1i t\u1ed5 ch\u1ee9c thi\u1ebfu kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a m\u00ecnh.<\/p>\n<\/li>\n L\u1eadp b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i:<\/strong> B\u1ea1n c\u00f3 th\u1ec3 s\u1eafp x\u1ebfp c\u00e1c s\u00e1ng ki\u1ebfn thay \u0111\u1ed5i d\u1ef1a tr\u00ean c\u00e1c m\u1ed1i ph\u1ee5 thu\u1ed9c n\u0103ng l\u1ef1c.<\/p>\n<\/li>\n Ti\u00eau chu\u1ea9n h\u00f3a:<\/strong> B\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c n\u0103ng l\u1ef1c tr\u00f9ng l\u1eb7p gi\u1eefa c\u00e1c \u0111\u01a1n v\u1ecb kinh doanh kh\u00e1c nhau.<\/p>\n<\/li>\n<\/ul>\n Khi b\u1ea3n \u0111\u1ed3 ch\u00ednh x\u00e1c, n\u00f3 ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t ngu\u1ed3n th\u00f4ng tin duy nh\u1ea5t. N\u00f3 ng\u0103n ch\u1eb7n hi\u1ec7n t\u01b0\u1ee3ng ‘CNTT b\u00f3ng ma’ khi c\u00e1c b\u1ed9 ph\u1eadn t\u1ef1 mua gi\u1ea3i ph\u00e1p ri\u00eang m\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 gi\u00e1m s\u00e1t, v\u00ec b\u1ea3n \u0111\u1ed3 s\u1ebd l\u00e0m n\u1ed5i b\u1eadt nh\u1eefng n\u0103ng l\u1ef1c n\u00e0o \u0111\u00e3 \u0111\u01b0\u1ee3c bao ph\u1ee7 b\u1edfi c\u00e1c kho\u1ea3n \u0111\u1ea7u t\u01b0 hi\u1ec7n c\u00f3.<\/p>\n Tr\u01b0\u1edbc khi v\u1ebd b\u1ea5t k\u1ef3 m\u1ed9t h\u1ed9p n\u00e0o, b\u1ea1n ph\u1ea3i x\u00e1c \u0111\u1ecbnh ranh gi\u1edbi c\u1ee7a c\u00f4ng vi\u1ec7c. Vi\u1ec7c x\u00e2y d\u1ef1ng b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c cho to\u00e0n doanh nghi\u1ec7p l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 kh\u1ed5ng l\u1ed3. M\u1ed9t b\u1ea3n \u0111\u1ed3 cho m\u1ed9t b\u1ed9 ph\u1eadn c\u1ee5 th\u1ec3 s\u1ebd d\u1ec5 qu\u1ea3n l\u00fd h\u01a1n cho l\u1ea7n th\u1eed \u0111\u1ea7u ti\u00ean.<\/p>\n X\u00e1c \u0111\u1ecbnh \u0111\u1ed9 chi ti\u1ebft c\u1ee7a b\u1ea3n \u0111\u1ed3. B\u1ea3n \u0111\u1ed3 n\u00e0y s\u1ebd bao qu\u00e1t to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c hay ch\u1ec9 ri\u00eang b\u1ed9 ph\u1eadn V\u1eadn h\u00e0nh? \u0110\u1ed1i v\u1edbi b\u1ea3n nh\u00e1p \u0111\u1ea7u ti\u00ean, h\u00e3y b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t l\u0129nh v\u1ef1c nh\u01b0 \u201cT\u00e0i ch\u00ednh\u201d ho\u1eb7c \u201cChu\u1ed7i cung \u1ee9ng\u201d. \u0110i\u1ec1u n\u00e0y gi\u00fap gi\u1edbi h\u1ea1n \u0111\u1ed9 ph\u1ee9c t\u1ea1p v\u00e0 cho ph\u00e9p b\u1ea1n tinh ch\u1ec9nh ph\u01b0\u01a1ng ph\u00e1p tr\u01b0\u1edbc khi m\u1edf r\u1ed9ng quy m\u00f4.<\/p>\n C\u1ea5p \u0111\u1ed9 T\u1ed5 ch\u1ee9c:<\/strong>G\u00f3c nh\u00ecn t\u1ed5ng quan (M\u1ee9c \u0111\u1ed9 1 v\u00e0 2).<\/p>\n<\/li>\n C\u1ea5p \u0111\u1ed9 \u0110\u01a1n v\u1ecb Kinh doanh:<\/strong>G\u00f3c nh\u00ecn chi ti\u1ebft (M\u1ee9c \u0111\u1ed9 2 v\u00e0 3).<\/p>\n<\/li>\n C\u1ea5p \u0111\u1ed9 Ch\u1ee9c n\u0103ng:<\/strong>G\u00f3c nh\u00ecn r\u1ea5t chi ti\u1ebft (M\u1ee9c \u0111\u1ed9 3 v\u00e0 4).<\/p>\n<\/li>\n<\/ul>\n B\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c l\u00e0 m\u1ed9t n\u1ed7 l\u1ef1c h\u1ee3p t\u00e1c. B\u1ea1n kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t m\u00ecnh trong c\u00f4 l\u1eadp. B\u1ea1n c\u1ea7n s\u1ef1 \u0111\u00f3ng g\u00f3p t\u1eeb c\u00e1c chuy\u00ean gia v\u1ec1 l\u0129nh v\u1ef1c (SMEs) v\u00e0 \u0111\u1ed9i ng\u0169 l\u00e3nh \u0111\u1ea1o.<\/p>\n Ng\u01b0\u1eddi b\u1ea3o tr\u1ee3:<\/strong>M\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea5p cao \u1ee7ng h\u1ed9 s\u00e1ng ki\u1ebfn v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c m\u00e2u thu\u1eabn.<\/p>\n<\/li>\n Ng\u01b0\u1eddi s\u1edf h\u1eefu l\u0129nh v\u1ef1c:<\/strong>Nh\u1eefng nh\u00e0 l\u00e3nh \u0111\u1ea1o ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00e1c khu v\u1ef1c c\u1ee5 th\u1ec3 (v\u00ed d\u1ee5: Tr\u01b0\u1edfng ph\u00f2ng B\u00e1n h\u00e0ng).<\/p>\n<\/li>\n Ng\u01b0\u1eddi s\u1edf h\u1eefu quy tr\u00ecnh:<\/strong>Nh\u1eefng c\u00e1 nh\u00e2n hi\u1ec3u r\u00f5 c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y.<\/p>\n<\/li>\n C\u00e1c ki\u1ebfn tr\u00fac s\u01b0:<\/strong>\u0110\u1ed9i ng\u0169 x\u00e2y d\u1ef1ng m\u00f4 h\u00ecnh.<\/p>\n<\/li>\n<\/ul>\n Ai s\u1ebd ph\u00ea duy\u1ec7t t\u00ean c\u00e1c n\u0103ng l\u1ef1c? Ai quy\u1ebft \u0111\u1ecbnh khi n\u00e0o th\u00eam m\u1ed9t n\u0103ng l\u1ef1c m\u1edbi? B\u1ea1n c\u1ea7n m\u1ed9t m\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb ngay t\u1eeb \u0111\u1ea7u. N\u1ebfu kh\u00f4ng, b\u1ea3n \u0111\u1ed3 s\u1ebd tr\u1edf th\u00e0nh m\u1ed9t t\u1eadp h\u1ee3p quan \u0111i\u1ec3m thay v\u00ec m\u1ed9t ti\u00eau chu\u1ea9n c\u00f3 c\u1ea5u tr\u00fac.<\/p>\n Vai tr\u00f2<\/p>\n<\/th>\n Tr\u00e1ch nhi\u1ec7m<\/p>\n<\/th>\n<\/tr>\n Ban Ki\u1ebfn tr\u00fac<\/p>\n<\/td>\n Ph\u00ea duy\u1ec7t c\u00e1c thay \u0111\u1ed5i c\u1ea5p cao v\u00e0 ti\u00eau chu\u1ea9n<\/p>\n<\/td>\n<\/tr>\n Ng\u01b0\u1eddi s\u1edf h\u1eefu l\u0129nh v\u1ef1c<\/p>\n<\/td>\n X\u00e1c th\u1ef1c c\u00e1c \u0111\u1ecbnh ngh\u0129a n\u0103ng l\u1ef1c trong l\u0129nh v\u1ef1c c\u1ee7a h\u1ecd<\/p>\n<\/td>\n<\/tr>\n \u0110\u1ed9i ng\u0169 EA<\/p>\n<\/td>\n B\u1ea3o tr\u00ec m\u00f4 h\u00ecnh v\u00e0 \u0111\u1ea3m b\u1ea3o t\u00ednh nh\u1ea5t qu\u00e1n<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n C\u1ea5u tr\u00fac c\u1ee7a b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c tu\u00e2n theo m\u1ed9t c\u00e2y ph\u00e2n c\u1ea5p. Th\u00f4ng th\u01b0\u1eddng, n\u00f3 b\u1eaft \u0111\u1ea7u t\u1eeb c\u00e1c ch\u1ee9c n\u0103ng kinh doanh r\u1ed9ng v\u00e0 \u0111i s\u00e2u v\u00e0o c\u00e1c kh\u1ea3 n\u0103ng c\u1ee5 th\u1ec3. C\u1ea5u tr\u00fac n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00f4ng c\u00f3 n\u0103ng l\u1ef1c n\u00e0o b\u1ecb b\u1ecf l\u1ea1i ph\u00eda sau.<\/p>\n B\u1eaft \u0111\u1ea7u b\u1eb1ng chi\u1ebfn l\u01b0\u1ee3c kinh doanh. Nh\u1eefng m\u1ee5c ti\u00eau ch\u00ednh l\u00e0 g\u00ec? Nh\u1eefng m\u1ee5c ti\u00eau n\u00e0y th\u01b0\u1eddng \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i tr\u1ef1c ti\u1ebfp th\u00e0nh c\u00e1c n\u0103ng l\u1ef1c c\u1ea5p 1. V\u00ed d\u1ee5, m\u1ed9t m\u1ee5c ti\u00eau l\u00e0 \u201cM\u1edf r\u1ed9ng th\u1ecb ph\u1ea7n\u201d ng\u1ee5 \u00fd c\u00e1c n\u0103ng l\u1ef1c li\u00ean quan \u0111\u1ebfn \u201cTi\u1ebfp th\u1ecb\u201d v\u00e0 \u201cB\u00e1n h\u00e0ng\u201d.<\/p>\n C\u1ea5p 1:<\/strong>C\u00e1c l\u0129nh v\u1ef1c kinh doanh ch\u00ednh (v\u00ed d\u1ee5: Chi\u1ebfn l\u01b0\u1ee3c, Ho\u1ea1t \u0111\u1ed9ng, H\u1ed7 tr\u1ee3).<\/p>\n<\/li>\n C\u1ea5p 2:<\/strong>C\u00e1c ch\u1ee9c n\u0103ng kinh doanh c\u1ed1t l\u00f5i (v\u00ed d\u1ee5: Ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m, Qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng).<\/p>\n<\/li>\n C\u1ea5p 3:<\/strong>C\u00e1c n\u0103ng l\u1ef1c c\u1ee5 th\u1ec3 (v\u00ed d\u1ee5: Qu\u1ea3n l\u00fd gi\u00e1 c\u1ea3, H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng).<\/p>\n<\/li>\n C\u1ea5p 4:<\/strong>C\u00e1c n\u0103ng l\u1ef1c ph\u1ee5 (T\u00f9y ch\u1ecdn, \u0111\u1ec3 \u0111\u1ea1t \u0111\u1ed9 chi ti\u1ebft cao).<\/p>\n<\/li>\n<\/ul>\n T\u00ednh nh\u1ea5t qu\u00e1n l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t. S\u1eed d\u1ee5ng c\u1ee5m danh t\u1eeb, kh\u00f4ng d\u00f9ng c\u1ee5m \u0111\u1ed9ng t\u1eeb. \u201cQu\u1ea3n l\u00fd gi\u00e1 c\u1ea3\u201d t\u1ed1t h\u01a1n \u201cQu\u1ea3n l\u00fd gi\u00e1\u201d. \u0110i\u1ec1u n\u00e0y c\u1ee7ng c\u1ed1 t\u00ednh \u1ed5n \u0111\u1ecbnh c\u1ee7a n\u0103ng l\u1ef1c.<\/p>\n Ti\u00eau chu\u1ea9n:<\/strong> [L\u0129nh v\u1ef1c] \u2013 [Ch\u1ee9c n\u0103ng] \u2013 [N\u0103ng l\u1ef1c]<\/p>\n<\/li>\n \u0110\u1ecbnh d\u1ea1ng:<\/strong>Vi\u1ebft hoa c\u00e1c t\u1eeb \u0111\u1ec3 d\u1ec5 \u0111\u1ecdc.<\/p>\n<\/li>\n \u0110\u1ed9c nh\u1ea5t:<\/strong> \u0110\u1ea3m b\u1ea3o kh\u00f4ng c\u00f3 hai n\u0103ng l\u1ef1c n\u00e0o c\u00f3 c\u00f9ng t\u00ean.<\/p>\n<\/li>\n<\/ul>\n Thu th\u1eadp c\u00e1c ch\u1ee7 s\u1edf h\u1eefu l\u0129nh v\u1ef1c v\u00e0 th\u1ea3o lu\u1eadn v\u1ec1 danh s\u00e1ch. \u0110\u1eebng c\u1ed1 \u0111o\u00e1n c\u00e1c n\u0103ng l\u1ef1c. H\u00e3y h\u1ecfi h\u1ecd: \u201cB\u1ea1n c\u1ea7n l\u00e0m g\u00ec \u0111\u1ec3 v\u1eadn h\u00e0nh doanh nghi\u1ec7p c\u1ee7a m\u00ecnh?\u201d<\/p>\n V\u00ed d\u1ee5 t\u00ecnh hu\u1ed1ng:<\/em><\/p>\n L\u0129nh v\u1ef1c:<\/strong>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng<\/p>\n<\/li>\n Ch\u1ee9c n\u0103ng:<\/strong>Thu h\u00fat<\/p>\n<\/li>\n N\u0103ng l\u1ef1c:<\/strong>T\u1ea1o ngu\u1ed3n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/p>\n<\/li>\n N\u0103ng l\u1ef1c:<\/strong>Ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/p>\n<\/li>\n N\u0103ng l\u1ef1c:<\/strong> K\u00fd H\u1ee3p \u0111\u1ed3ng<\/p>\n<\/li>\n<\/ul>\n L\u1eb7p l\u1ea1i quy tr\u00ecnh n\u00e0y cho t\u1ea5t c\u1ea3 c\u00e1c l\u0129nh v\u1ef1c ch\u00ednh. \u0110\u1ea3m b\u1ea3o danh s\u00e1ch l\u00e0 lo\u1ea1i tr\u1eeb l\u1eabn nhau. N\u1ebfu \u201cT\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng\u201d v\u00e0 \u201cTi\u1ebfp th\u1ecb\u201d ch\u1ed3ng l\u1ea5n, h\u00e3y x\u00e1c \u0111\u1ecbnh r\u00f5 ranh gi\u1edbi.<\/p>\n B\u1ea3n ph\u00e1c th\u1ea3o b\u1ea3n \u0111\u1ed3 hi\u1ebfm khi ho\u00e0n h\u1ea3o. X\u00e1c minh l\u00e0 qu\u00e1 tr\u00ecnh ki\u1ec3m tra b\u1ea3n \u0111\u1ed3 so v\u1edbi th\u1ef1c t\u1ebf. B\u01b0\u1edbc n\u00e0y \u0111\u1ea3m b\u1ea3o m\u00f4 h\u00ecnh ph\u1ea3n \u00e1nh \u0111\u00fang c\u1ea5u tr\u00fac v\u00e0 chi\u1ebfn l\u01b0\u1ee3c kinh doanh th\u1ef1c t\u1ebf.<\/p>\n \u0110\u1ea3m b\u1ea3o c\u00e1c n\u0103ng l\u1ef1c l\u00e0 lo\u1ea1i tr\u1eeb l\u1eabn nhau v\u00e0 bao qu\u00e1t to\u00e0n b\u1ed9 (MECE). \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 kh\u00f4ng c\u00f3 n\u0103ng l\u1ef1c n\u00e0o \u0111\u01b0\u1ee3c ch\u1ed3ng l\u1ea5n v\u1edbi n\u0103ng l\u1ef1c kh\u00e1c, v\u00e0 t\u1ea5t c\u1ea3 c\u00e1c n\u0103ng l\u1ef1c c\u1ea7n thi\u1ebft ph\u1ea3i \u0111\u01b0\u1ee3c bao g\u1ed3m.<\/p>\n Lo\u1ea1i tr\u1eeb l\u1eabn nhau:<\/strong>N\u1ebfu m\u1ed9t n\u0103ng l\u1ef1c n\u1eb1m trong \u201cB\u00e1n h\u00e0ng\u201d, th\u00ec n\u00f3 kh\u00f4ng \u0111\u01b0\u1ee3c n\u1eb1m trong \u201cTi\u1ebfp th\u1ecb\u201d.<\/p>\n<\/li>\n Bao qu\u00e1t to\u00e0n b\u1ed9:<\/strong>T\u1ea5t c\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111\u1ec1u ph\u1ea3i \u0111\u01b0\u1ee3c li\u00ean k\u1ebft tr\u1edf l\u1ea1i v\u1edbi m\u1ed9t n\u0103ng l\u1ef1c.<\/p>\n<\/li>\n<\/ul>\n Y\u00eau c\u1ea7u c\u00e1c b\u00ean li\u00ean quan l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e1c d\u1ef1 \u00e1n hi\u1ec7n t\u1ea1i c\u1ee7a h\u1ecd v\u00e0o c\u00e1c n\u0103ng l\u1ef1c. N\u1ebfu m\u1ed9t d\u1ef1 \u00e1n kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi h\u1ed9p n\u00e0o, b\u1ea1n \u0111\u00e3 ph\u00e1t hi\u1ec7n ra kho\u1ea3ng tr\u1ed1ng. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y c\u00f3 n\u0103ng l\u1ef1c b\u1ecb thi\u1ebfu trong b\u1ea3n \u0111\u1ed3.<\/p>\n C\u1eadp nh\u1eadt b\u1ea3n \u0111\u1ed3 d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i. B\u1ea1n c\u00f3 th\u1ec3 c\u1ea7n chia m\u1ed9t n\u0103ng l\u1ef1c r\u1ed9ng th\u00e0nh hai ho\u1eb7c k\u1ebft h\u1ee3p hai n\u0103ng l\u1ef1c t\u01b0\u01a1ng t\u1ef1. Qu\u00e1 tr\u00ecnh l\u1eb7p l\u1ea1i n\u00e0y l\u00e0 b\u00ecnh th\u01b0\u1eddng. \u0110\u1eebng v\u1ed9i v\u00e0ng ho\u00e0n thi\u1ec7n b\u1ea3n \u0111\u1ed3 tr\u01b0\u1edbc khi x\u00e1c minh.<\/p>\n Ki\u1ec3m tra x\u00e1c minh<\/p>\n<\/th>\n Ti\u00eau ch\u00ed v\u01b0\u1ee3t qua<\/p>\n<\/th>\n H\u00e0nh \u0111\u1ed9ng n\u1ebfu th\u1ea5t b\u1ea1i<\/p>\n<\/th>\n<\/tr>\n \u0110\u1ed9 r\u00f5 r\u00e0ng<\/p>\n<\/td>\n M\u1ed9t ng\u01b0\u1eddi kh\u00f4ng chuy\u00ean c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u1ecbnh ngh\u0129a kh\u00f4ng?<\/p>\n<\/td>\n Ch\u1ec9nh s\u1eeda l\u1ea1i v\u0103n b\u1ea3n \u0111\u1ecbnh ngh\u0129a<\/p>\n<\/td>\n<\/tr>\n \u0110\u1ed9 \u0111\u1ea7y \u0111\u1ee7<\/p>\n<\/td>\n T\u1ea5t c\u1ea3 c\u00e1c d\u1ef1 \u00e1n c\u00f3 n\u01a1i n\u00e0o \u0111\u1ec3 thu\u1ed9c v\u1ec1 kh\u00f4ng?<\/p>\n<\/td>\n Th\u00eam c\u00e1c n\u0103ng l\u1ef1c b\u1ecb thi\u1ebfu<\/p>\n<\/td>\n<\/tr>\n T\u00ednh nh\u1ea5t qu\u00e1n<\/p>\n<\/td>\n C\u00e1c quy t\u1eafc \u0111\u1eb7t t\u00ean c\u00f3 \u0111\u1ed3ng nh\u1ea5t kh\u00f4ng?<\/p>\n<\/td>\n Ti\u00eau chu\u1ea9n h\u00f3a vi\u1ec7c \u0111\u1eb7t t\u00ean<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n M\u1ed9t khi b\u1ea3n \u0111\u1ed3 \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c minh, n\u00f3 ph\u1ea3i \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng. M\u1ed9t b\u1ea3n \u0111\u1ed3 n\u1eb1m im tr\u00ean k\u1ec7 s\u1ebd kh\u00f4ng mang l\u1ea1i gi\u00e1 tr\u1ecb g\u00ec. M\u1ee5c ti\u00eau l\u00e0 t\u00edch h\u1ee3p b\u1ea3n \u0111\u1ed3 v\u00e0o c\u00e1c quy tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh.<\/p>\n S\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh n\u01a1i t\u1ed5 ch\u1ee9c c\u00f2n y\u1ebfu. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 c\u00e1c n\u0103ng l\u1ef1c theo c\u00e1c c\u1ea5p \u0111\u1ed9 ch\u00edn mu\u1ed3i (v\u00ed d\u1ee5: Ng\u1eabu nhi\u00ean, \u0110\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh, \u0110\u01b0\u1ee3c qu\u1ea3n l\u00fd, T\u1ed1i \u01b0u h\u00f3a).<\/p>\n Maturity cao:<\/strong>\u0110\u1ea7u t\u01b0 v\u00e0o t\u1ed1i \u01b0u h\u00f3a v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a.<\/p>\n<\/li>\n Maturity trung b\u00ecnh:<\/strong>\u0110\u1ea7u t\u01b0 v\u00e0o chu\u1ea9n h\u00f3a v\u00e0 c\u1ea3i ti\u1ebfn.<\/p>\n<\/li>\n Maturity th\u1ea5p:<\/strong>Xem x\u00e9t thu\u00ea ngo\u00e0i ho\u1eb7c mua l\u1ea1i.<\/p>\n<\/li>\n<\/ul>\n Li\u00ean k\u1ebft c\u00e1c y\u00eau c\u1ea7u ng\u00e2n s\u00e1ch v\u1edbi c\u00e1c n\u0103ng l\u1ef1c. Khi m\u1ed9t b\u1ed9 ph\u1eadn y\u00eau c\u1ea7u t\u00e0i tr\u1ee3, h\u1ecd c\u1ea7n x\u00e1c \u0111\u1ecbnh n\u0103ng l\u1ef1c n\u00e0o m\u00e0 kho\u1ea3n \u0111\u1ea7u t\u01b0 h\u1ed7 tr\u1ee3. \u0110i\u1ec1u n\u00e0y ng\u0103n ng\u1eeba vi\u1ec7c chi ti\u00eau cho c\u00e1c t\u00ednh n\u0103ng \u201cth\u00fa v\u1ecb nh\u01b0ng kh\u00f4ng c\u1ea7n thi\u1ebft\u201d kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n X\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng cho t\u1eebng n\u0103ng l\u1ef1c. \u0110\u1ed1i v\u1edbi \u201cTh\u1ef1c hi\u1ec7n \u0111\u01a1n h\u00e0ng\u201d, ch\u1ec9 s\u1ed1 c\u00f3 th\u1ec3 l\u00e0 \u201cTh\u1eddi gian chu k\u1ef3 \u0111\u01a1n h\u00e0ng\u201d. \u0110\u1ed1i v\u1edbi \u201cH\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng\u201d, c\u00f3 th\u1ec3 l\u00e0 \u201cGi\u1ea3i quy\u1ebft ngay trong l\u1ea7n li\u00ean h\u1ec7 \u0111\u1ea7u ti\u00ean\u201d.<\/p>\n \u0110i\u1ec1u n\u00e0y bi\u1ebfn b\u1ea3n \u0111\u1ed3 t\u1eeb m\u1ed9t s\u01a1 \u0111\u1ed3 t\u0129nh th\u00e0nh c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd \u0111\u1ed9ng. N\u00f3 gi\u00fap l\u00e3nh \u0111\u1ea1o nh\u00ecn th\u1ea5y n\u0103ng l\u1ef1c n\u00e0o \u0111ang t\u1ea1o ra gi\u00e1 tr\u1ecb v\u00e0 n\u0103ng l\u1ef1c n\u00e0o \u0111ang l\u00e0m gi\u1ea3m hi\u1ec7u su\u1ea5t.<\/p>\n Ngay c\u1ea3 c\u00e1c ki\u1ebfn tr\u00fac s\u01b0 c\u00f3 kinh nghi\u1ec7m c\u0169ng m\u1eafc sai l\u1ea7m khi x\u00e2y d\u1ef1ng b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c. Nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c nh\u1eefng b\u1eaby ph\u1ed5 bi\u1ebfn n\u00e0y c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c.<\/p>\n Sai l\u1ea7m ph\u1ed5 bi\u1ebfn nh\u1ea5t l\u00e0 li\u1ec7t k\u00ea c\u00e1c ho\u1ea1t \u0111\u1ed9ng thay v\u00ec n\u0103ng l\u1ef1c. \u201cX\u1eed l\u00fd \u0111\u01a1n h\u00e0ng kh\u00e1ch h\u00e0ng\u201d l\u00e0 m\u1ed9t quy tr\u00ecnh. \u201cQu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng\u201d l\u00e0 m\u1ed9t n\u0103ng l\u1ef1c. H\u00e3y gi\u1eef tr\u1ecdng t\u00e2m v\u00e0o n\u0103ng l\u1ef1c.<\/p>\n T\u1ea1o b\u1ea3n \u0111\u1ed3 v\u1edbi 500 n\u0103ng l\u1ef1c l\u00e0 qu\u00e1 chi ti\u1ebft v\u00e0 kh\u00f4ng h\u1eefu \u00edch. H\u00e3y h\u01b0\u1edbng \u0111\u1ebfn c\u00e1i nh\u00ecn t\u1ed5ng quan tr\u01b0\u1edbc. B\u1ea1n c\u00f3 th\u1ec3 \u0111i s\u00e2u chi ti\u1ebft sau n\u1ebfu c\u1ea7n. M\u1ed9t b\u1ea3n \u0111\u1ed3 r\u1ed1i r\u1eafm s\u1ebd b\u1ecb b\u1ecf qua.<\/p>\n X\u00e2y d\u1ef1ng b\u1ea3n \u0111\u1ed3 m\u1ed9t c\u00e1ch t\u00e1ch bi\u1ec7t s\u1ebd d\u1eabn \u0111\u1ebfn b\u1ecb t\u1eeb ch\u1ed1i. N\u1ebfu c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o kinh doanh kh\u00f4ng n\u1eafm gi\u1eef \u0111\u1ecbnh ngh\u0129a, h\u1ecd s\u1ebd kh\u00f4ng s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3. H\u00e3y tham gia h\u1ecd \u1edf m\u1ecdi b\u01b0\u1edbc.<\/p>\n Doanh nghi\u1ec7p thay \u0111\u1ed5i. N\u0103ng l\u1ef1c thay \u0111\u1ed5i. N\u1ebfu b\u1ea3n \u0111\u1ed3 kh\u00f4ng \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt, n\u00f3 s\u1ebd tr\u1edf n\u00ean l\u1ed7i th\u1eddi. L\u00ean l\u1ecbch ki\u1ec3m tra \u0111\u1ecbnh k\u1ef3 \u0111\u1ec3 gi\u1eef cho m\u00f4 h\u00ecnh lu\u00f4n c\u1eadp nh\u1eadt.<\/p>\n C\u00f4ng vi\u1ec7c kh\u00f4ng k\u1ebft th\u00fac \u1edf b\u1ea3n nh\u00e1p \u0111\u1ea7u ti\u00ean. B\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c l\u00e0 m\u1ed9t t\u00e0i s\u1ea3n s\u1ed1ng. N\u00f3 \u0111\u00f2i h\u1ecfi s\u1ef1 qu\u1ea3n l\u00fd li\u00ean t\u1ee5c \u0111\u1ec3 duy tr\u00ec t\u00ednh ph\u00f9 h\u1ee3p trong th\u1ecb tr\u01b0\u1eddng thay \u0111\u1ed5i.<\/p>\n Theo d\u00f5i c\u00e1c thay \u0111\u1ed5i tr\u00ean b\u1ea3n \u0111\u1ed3. Ghi ch\u00e9p l\u00fd do v\u00ec sao c\u00e1c thay \u0111\u1ed5i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. L\u1ecbch s\u1eed n\u00e0y gi\u00fap gi\u1ea3i th\u00edch s\u1ef1 thay \u0111\u1ed5i chi\u1ebfn l\u01b0\u1ee3c theo th\u1eddi gian.<\/p>\n Li\u00ean k\u1ebft b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c v\u1edbi c\u00e1c t\u00e0i s\u1ea3n ki\u1ebfn tr\u00fac kh\u00e1c. K\u1ebft n\u1ed1i c\u00e1c n\u0103ng l\u1ef1c v\u1edbi \u1ee9ng d\u1ee5ng, d\u1eef li\u1ec7u v\u00e0 c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng. \u0110i\u1ec1u n\u00e0y t\u1ea1o n\u00ean b\u1ee9c tranh to\u00e0n di\u1ec7n v\u1ec1 doanh nghi\u1ec7p.<\/p>\n Danh m\u1ee5c \u1ee9ng d\u1ee5ng:<\/strong>Nh\u1eefng \u1ee9ng d\u1ee5ng n\u00e0o h\u1ed7 tr\u1ee3 n\u0103ng l\u1ef1c n\u00e0o?<\/p>\n<\/li>\n M\u00f4 h\u00ecnh quy tr\u00ecnh:<\/strong>Nh\u1eefng quy tr\u00ecnh n\u00e0o th\u1ef1c hi\u1ec7n nh\u1eefng n\u0103ng l\u1ef1c n\u00e0o?<\/p>\n<\/li>\n S\u01a1 \u0111\u1ed3 t\u1ed5 ch\u1ee9c:<\/strong>Nh\u1eefng \u0111\u1ed9i n\u00e0o s\u1edf h\u1eefu nh\u1eefng n\u0103ng l\u1ef1c n\u00e0o?<\/p>\n<\/li>\n<\/ul>\n Khuy\u1ebfn kh\u00edch s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef n\u0103ng l\u1ef1c trong c\u00e1c cu\u1ed9c h\u1ecdp v\u00e0 b\u00e1o c\u00e1o. Khi m\u1ecdi ng\u01b0\u1eddi c\u00f9ng n\u00f3i m\u1ed9t ng\u00f4n ng\u1eef, giao ti\u1ebfp s\u1ebd \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n. S\u1ef1 thay \u0111\u1ed5i v\u0103n h\u00f3a n\u00e0y th\u01b0\u1eddng quan tr\u1ecdng h\u01a1n b\u1ea3n \u0111\u1ed3 ch\u00ednh n\u00f3.<\/p>\n Vi\u1ec7c x\u00e2y d\u1ef1ng b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 l\u1edbn mang l\u1ea1i l\u1ee3i \u00edch cao cho nh\u1eefng ai ki\u00ean tr\u00ec. N\u00f3 mang l\u1ea1i s\u1ef1 r\u00f5 r\u00e0ng trong m\u00f4i tr\u01b0\u1eddng ph\u1ee9c t\u1ea1p v\u00e0 g\u1eafn k\u1ebft c\u00f4ng ngh\u1ec7 v\u1edbi m\u1ee5c ti\u00eau kinh doanh. B\u1eb1ng c\u00e1ch tu\u00e2n theo c\u00e1c b\u01b0\u1edbc \u0111\u01b0\u1ee3c n\u00eau trong h\u01b0\u1edbng d\u1eabn n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t m\u00f4 h\u00ecnh v\u1eefng ch\u1eafc h\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n H\u00e3y nh\u1edb r\u1eb1ng b\u1ea3n \u0111\u1ed3 l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5, ch\u1ee9 kh\u00f4ng ph\u1ea3i \u0111\u00edch \u0111\u1ebfn. Gi\u00e1 tr\u1ecb c\u1ee7a n\u00f3 n\u1eb1m \u1edf nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u00e0 n\u00f3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n v\u00e0 nh\u1eefng quy\u1ebft \u0111\u1ecbnh m\u00e0 n\u00f3 h\u1ed7 tr\u1ee3. B\u1eaft \u0111\u1ea7u nh\u1ecf, ki\u1ec3m ch\u1ee9ng c\u1ea9n th\u1eadn, v\u00e0 duy tr\u00ec m\u00f4 h\u00ecnh m\u1ed9t c\u00e1ch k\u1ef7 lu\u1eadt. V\u1edbi nh\u1eefng th\u1ef1c h\u00e0nh n\u00e0y, ki\u1ebfn tr\u00fac doanh nghi\u1ec7p c\u1ee7a b\u1ea1n s\u1ebd cung c\u1ea5p n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc cho s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 th\u00edch nghi.<\/p>\n Xem x\u00e9t:<\/strong>\u0110\u1ecdc h\u01b0\u1edbng d\u1eabn n\u00e0y c\u00f9ng \u0111\u1ed9i ki\u1ebfn tr\u00fac c\u1ee7a b\u1ea1n.<\/p>\n<\/li>\n L\u00ean k\u1ebf ho\u1ea1ch:<\/strong>L\u00ean l\u1ecbch cu\u1ed9c h\u1ecdp kh\u1edfi \u0111\u1ed9ng v\u1edbi ch\u1ee7 s\u1edf h\u1eefu l\u0129nh v\u1ef1c.<\/p>\n<\/li>\n Th\u1ef1c hi\u1ec7n:<\/strong>B\u1eaft \u0111\u1ea7u phi\u00ean so\u1ea1n th\u1ea3o c\u1ea5p \u0111\u1ed9 1 v\u00e0 c\u1ea5p \u0111\u1ed9 2.<\/p>\n<\/li>\n L\u1eb7p l\u1ea1i:<\/strong>L\u00ean k\u1ebf ho\u1ea1ch c\u00e1c chu k\u1ef3 xem x\u00e9t \u0111\u1ecbnh k\u1ef3 cho m\u00f4 h\u00ecnh.<\/p>\n<\/li>\n<\/ul>\n B\u1eb1ng c\u00e1ch cam k\u1ebft th\u1ef1c hi\u1ec7n quy tr\u00ecnh n\u00e0y, b\u1ea1n \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n lu\u00f4n linh ho\u1ea1t v\u00e0 nh\u1ea5t qu\u00e1n v\u1edbi t\u1ea7m nh\u00ecn chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a m\u00ecnh.<\/p>\n","protected":false},"excerpt":{"rendered":" Ki\u1ebfn tr\u00fac Doanh nghi\u1ec7p (EA) th\u01b0\u1eddng c\u1ea3m gi\u00e1c tr\u1eebu t\u01b0\u1ee3ng \u0111\u1ed1i v\u1edbi c\u00e1c b\u00ean li\u00ean quan b\u00ean ngo\u00e0i l\u0129nh v\u1ef1c k\u1ef9 thu\u1eadt. M\u1ed9t trong nh\u1eefng c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1ec3…<\/p>\n","protected":false},"author":1,"featured_media":1731,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"H\u01b0\u1edbng d\u1eabn: So\u1ea1n th\u1ea3o b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c \u0111\u1ea7u ti\u00ean c\u1ee7a b\u1ea1n \u0111\u1ec3 \u0111\u1ea1t s\u1ef1 nh\u1ea5t qu\u00e1n kinh doanh \ud83d\uddfa\ufe0f","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1ch so\u1ea1n th\u1ea3o b\u1ea3n \u0111\u1ed3 n\u0103ng l\u1ef1c \u0111\u1ec3 \u0111\u1ea1t s\u1ef1 nh\u1ea5t qu\u00e1n kinh doanh. H\u01b0\u1edbng d\u1eabn t\u1eebng b\u01b0\u1edbc v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c ki\u1ebfn tr\u00fac doanh nghi\u1ec7p m\u00e0 kh\u00f4ng b\u1ecb m\u1eafc k\u1eb9t v\u00e0o nh\u00e0 cung c\u1ea5p.","fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[70],"tags":[89,93],"class_list":["post-1730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-enterprise-architecture","tag-academic","tag-enterprise-architecture"],"yoast_head":"\nT\u1ea1i sao S\u1ef1 Ph\u00f9 h\u1ee3p Kinh doanh l\u1ea1i quan tr\u1ecdng \ud83c\udfaf<\/h2>\n
L\u1ee3i \u00edch Chi\u1ebfn l\u01b0\u1ee3c<\/h3>\n
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Giai \u0111o\u1ea1n 1: Chu\u1ea9n b\u1ecb v\u00e0 X\u00e1c \u0111\u1ecbnh Ph\u1ea1m vi \ud83d\udee0\ufe0f<\/h2>\n
1. X\u00e1c \u0111\u1ecbnh ph\u1ea1m vi<\/h3>\n
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2. X\u00e1c \u0111\u1ecbnh c\u00e1c b\u00ean li\u00ean quan<\/h3>\n
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3. Thi\u1ebft l\u1eadp qu\u1ea3n tr\u1ecb<\/h3>\n
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\n \n \n \n \n \n \n \n \n \n \n \n Giai \u0111o\u1ea1n 2: X\u00e2y d\u1ef1ng c\u1ea5u tr\u00fac ph\u00e2n c\u1ea5p \ud83d\udd28<\/h2>\n
1. Ph\u01b0\u01a1ng ph\u00e1p Ti\u1ebfp c\u1eadn T\u1eeb Tr\u00ean Xu\u1ed1ng<\/h3>\n
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2. Quy t\u1eafc \u0110\u1eb7t t\u00ean<\/h3>\n
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3. So\u1ea1n th\u1ea3o N\u1ed9i dung<\/h3>\n
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Giai \u0111o\u1ea1n 3: X\u00e1c minh v\u00e0 ho\u00e0n thi\u1ec7n \u2705<\/h2>\n
1. Nguy\u00ean t\u1eafc MECE<\/h3>\n
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2. Ki\u1ec3m th\u1eed \u00e1p l\u1ef1c<\/h3>\n
3. V\u00f2ng ho\u00e0n thi\u1ec7n<\/h3>\n
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\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Giai \u0111o\u1ea1n 4: Tri\u1ec3n khai b\u1ea3n \u0111\u1ed3 \ud83d\ude80<\/h2>\n
1. Ph\u00e2n t\u00edch kho\u1ea3ng tr\u1ed1ng<\/h3>\n
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2. \u0110\u1ed3ng b\u1ed9 h\u00f3a \u0111\u1ea7u t\u01b0<\/h3>\n
3. Gi\u00e1m s\u00e1t hi\u1ec7u su\u1ea5t<\/h3>\n
Nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn c\u1ea7n tr\u00e1nh \u26a0\ufe0f<\/h2>\n
1. Nh\u1ea7m l\u1eabn gi\u1eefa N\u0103ng l\u1ef1c v\u00e0 Quy tr\u00ecnh<\/h3>\n
2. Chi ti\u1ebft qu\u00e1 m\u1ee9c<\/h3>\n
3. B\u1ecf qua y\u1ebfu t\u1ed1 kinh doanh<\/h3>\n
4. Thi\u1ebfu b\u1ea3o tr\u00ec<\/h3>\n
Duy tr\u00ec gi\u00e1 tr\u1ecb l\u00e2u d\u00e0i \ud83d\udd01<\/h2>\n
1. Ki\u1ec3m so\u00e1t phi\u00ean b\u1ea3n<\/h3>\n
2. T\u00edch h\u1ee3p v\u1edbi c\u00e1c m\u00f4 h\u00ecnh kh\u00e1c<\/h3>\n
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3. Th\u00edch \u1ee9ng v\u0103n h\u00f3a<\/h3>\n
K\u1ebft lu\u1eadn v\u1ec1 th\u1ef1c hi\u1ec7n<\/h2>\n
C\u00e1c b\u01b0\u1edbc ti\u1ebfp theo cho \u0111\u1ed9i c\u1ee7a b\u1ea1n<\/h3>\n
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